(3GdhLjR aj GdfMh Ydi TQM GHf Ybjd Ydi CdajI GHf eGdc (B/s - (3LGO GdcQje, YHO Gddg CMeO(B.s ((3GdbGgQI (B:s (3ecJHI GdBOGH,s, 2002)
Keywords: (3GddZI GdYQHjIs -- (3fMhs