(3GdOQQ GddhGeY Ydi geY GdghGeY TQM LeY GdLhGeY (B/s - (3GdTfbjWj, CMeO Hf eMeO GdCejf Hf CMeO GdeNJGQ,s (3J(B. 1331 (3g`(B.s; (3Yjhf GdShO, eMeO HGSds; (3GdLdGd GdSjhWj, YHO GdQMef Hf CHj HcQ Hf eMeO,s 849-911 (3gLQjG(B.s ((3HjQhJ (B:s (3OGQ GdcJH GdYdejI,s, 1999)
Keywords: (3GddZI GdYQHjIs -- (3fMhs -- (3cTGaGJs